Cliphead Support

Questions, feedback, or need a hand? We're here to help you get the most out of Cliphead.

Contact Us

The fastest way to reach a human.

Email Support

We typically respond within 24 hours on business days. For urgent matters, please include “URGENT” in your subject line.

Send an Email

Frequently Asked Questions

Quick answers to the things people ask most.

How do I get started with Cliphead?

Create a free account at cliphead.com — no credit card required. Upload your first video, mark a few clips, and you'll have a shareable breakdown in minutes. Most users are fully up and running within five to ten minutes.

What video formats can I upload, and how do I share clips?

Cliphead supports standard video formats captured by phones, cameras, and game-film systems. Once you've created clips or reels, share them with athletes, coaches, or parents using granular permissions — view-only, comment-enabled, or full edit access — and revoke access at any time. Reels export in 16:9, 1:1, and 9:16 for YouTube, Instagram, and TikTok.

What plans are available and how does billing work?

Cliphead offers a free plan plus paid tiers that scale video time, library size, and connections for individual athletes through full academies. Subscriptions are billed securely through Stripe and can be changed or cancelled anytime from your account. For billing questions, email us with “Billing” in the subject line.

I need help with my account or forgot my password.

Use the “Forgot password” link on the sign-in screen to reset your password by email. For any other account issue — access, roster invitations, or data — email partners@austinappsolutions.com and we'll help you sort it out.